Texas.gov going under two-day maintenance after crash this week


Highlights

The outage lasted about two hours Monday.

The Department of Information Resources said server restarts caused the outage.

7:30 p.m. Friday: Texas’ official website crashed earlier this week because of server restarts that caused “a high number of connections to build up,” according to the Department of Information Resources.

The department also announced that Texas.gov applications will be under maintenance from 8 p.m. Friday through 8 p.m. Sunday.

“This temporary shutdown is part of a larger technology modernization project that will help us deliver even higher quality constituent services, optimize our network capabilities and strengthen our ability to support numerous Texas.gov applications,” the department said in a news alert.

Thursday: Texas’ official website experienced an outage for more than two hours this week, and it isn’t clear why.

When Texas.gov crashed Monday, seven online services went with it: Department of Public Safety Driver Records, DPS Reinstatement, Driver License Renewal, Board of Nurses, Texas Department of Insurance, DPS Direct Vehicle Inspection Applications and Texas Online Private Security, according to an service interruption alert sent to state officials just before noon.

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At 2:08 p.m., technical teams restarted servers and saw improvements shortly afterwards, according to the same alert.

One of the services affected includes the change of address application for registered voters. Sam Taylor, spokesman for the Texas Secretary of State’s office, said the office received a notification Monday, but there was no reason included for the service interruption.

It’s unclear how many site users may have been affected by the outage.

NIC Inc., the vendor that provides the services for multiple state agencies through Texas.gov, referred questions to the Texas Department of Information Resources. After two days, that agency did not respond to requests for comment before Thursday’s press deadlines.



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