‘Burt Reynolds’ bandit: Austin officials warn of phone scam using late actor’s name


Some Austin utility customers have reported receiving a fraudulent phone call from someone claiming to be named Burt Reynolds with the city’s utilities department or with Austin Energy. 

The scammer is telling people they have a past due amount ranging from a few hundred dollars up to $1,000. The callers demand payment by cash or gift card and say they will call back for payment. 

City officials said they’re not aware of any customers who have fallen for the scam.

If you get a phone call in which someone threatens to interrupt your service, demands immediate payment or requests credit card or bank information, hang up and immediately dial 311 or 512-974-2000 to report the incident.

The City of Austin Utilities Customer Contact Center does not call customers with cut-off deadlines. The office will never ask for credit card or wire transfer information over the phone.

Anyone who has received such a call and is uncertain of his or her account status can call the City of Austin Utilities Customer Contact Center at 512-494-9400.


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