The new CEO of Austin-based mobile app delivery service Favor says his priorities are to expand the company’s service area and its workforce.
Jag Bath, a member of Favor’s board of directors since May, is now president and CEO of Austin-based NeighborFavor Inc., the company behind the app.
Bath has 15 years of experience with startups. Most recently, he was senior vice president of product at Austin-based RetailMeNot Inc. Before that, he worked for Gilt Groupe and WeightWatchers.com.
Founded in Austin in 2013, Favor has quickly become popular with consumers and businesses, Bath said, helping fuel its expansion across the U.S. and, recently, into its first international city, Toronto.
“Favor provides you with a personal assistant who can get you anything you want in your city, delivered to your door in under an hour – take-out, groceries, dry cleaning, anything,” Bath said. “Customers absolutely love the product and service. In fact, they are the primary driver of our growth through word of mouth.
“And for the very first time small and medium local businesses can accept delivery orders without needing their own website, app or fleet of delivery drivers.”
Co-founder Ben Doherty, who had served as CEO, will shift to a new role, serving as Favor’s chief operating officer, the company said.
“This is an exciting time for our company and we are incredibly proud to have Jag join our team,” Doherty said. “He deeply cares about the product, the customer experience and shares a common vision of becoming the number one delivery company in the world. I’m proud of how far we have come, especially as we fast approach 1 million total deliveries.”
Bath said his goals include adding delivery service in more cities. In addition to Austin and Toronto, Favor already serves San Marcos, Atlanta, Boston, Dallas, Denver, Fort Worth, Houston, Miami, Nashville and San Antonio.
“Our plan is to accelerate the expansion of the service into new cities, both here in the U.S., as well as internationally,” he said. “As we do this, we will be heavily focused on perfecting our operations to ensure that we continue to deliver the level of service our customers have come to expect from us, at scale.”
Favor is also looking to hire, Bath said.
“My first priority is hiring,” he said. “We have an incredibly talented team already in place, but as we grow we need to hire more people across all functions to support the business and maintain our superior service levels.”
Career opportunities currently listed on favordelivery.com include dispatch team members, engineers, product managers, designers, general managers, marketing managers, talent recruiters, account executives and more.