Total Digital Access FAQs

General Questions

What is a Total Digital Access subscription and what are the benefits?
Total Digital Access provides value to our newspaper subscribers by making all of our quality, in-depth news and information accessible through a number of digital products -- in addition to our print edition.  The Total Digital Access Subscription includes all of our digital products for use on laptops/PCs, smartphones and tablets. It can be combined with delivery of the print edition on the days you select.   It’s One Subscription. Total Access.

Why are you making this change?
We are adding these exciting new products to complement our print edition and make our content more accessible to our subscribers with digital devices.  It also enables us to offer more subscription package options to match your lifestyle and allows readers to choose how to read our quality news and information.

I'm an existing subscriber; will my subscription rate increase?
No, we will honor your current print rate and you will have total digital access as part of your subscription. If you choose a digital-only subscription or reduce the number of days you receive the print edition, standard market rates will apply.  If at any time you decide to re-subscribe to the print product, the standard market rate will apply.

Will I continue to receive a home delivered print edition?
Yes, with the new subscription model, you will continue to receive home delivery of the print edition on the days of the week for which you have subscribed. Plus, you will now have 7-day access to all of our digital products — this added benefit is included with your paid subscription.

What does a digital subscription include?
Your newspaper is now delivered in more ways: Your digital subscription includes full access to our in-depth local news coverage on your tablet, laptop/PC and smartphone.  It also includes products for use on iPad® and iPhone®, Android™, NOOK® and Kindle Fire™ devices.

What do I need to do to get access to these digital products?
If you are a current subscriber you will need to set up your digital login username and password.  To do this, visit statesman.com/AddDigital.  If you are interested in becoming a subscriber, visit statesman.com/Subscribe

How do I activate my Total Digital Access subscription?
If you are a current subscriber you will need to set up your digital login username and password.  To do this, visit statesman.com/AddDigital.  If you are interested in becoming a subscriber, visit statesman.com/Subscribe.

Once I order a subscription, when can I start using the digital benefits that are included?
To start using your new digital products, click on the link that was sent to you in a confirmation email when you purchased your subscription. If you do not receive the email, you can login in at statesman.com/manage or call Customer Care at 1-800-445-9898.  If you are already a print subscriber, go to statesman.com/AddDigital and you will be prompted to set up an account by creating a login and password to register.  You will receive a link to download the app(s) on your device.  

How much does a digital subscription cost?
Rates vary depending on the options you choose:  delivery days, digital / print / combo. Click here for a complete list of subscription options.

Can I get single day access to one of your digital products? 
Not at this time.  We will launch single-day access soon.

Can I get print on some days and digital on others?
Yes, we have a number of subscription packages available to best match your lifestyle.  All of our digital subscriptions give you total digital access every day of the week.  They can be combined with most of our print subscriptions which offer a variety of delivery options.  You can also select a digital-only subscription.

Can I get a digital-only subscription?
Yes.

Will you continue to offer home delivery of the printed newspaper 7 days a week? 
Yes.

How are Total Digital Access subscriptions billed?
If you receive the print edition, you can choose to be invoiced for a specific term or to enroll in the convenient EZ Pay automatic payment plan option.  A digital-only subscription is charged monthly and an EZ Pay plan is required.  Subscribers can manage their account as part of the subscription, including updates to billing information and credit card information and an option to add print delivery to their subscription.

What is the cancellation and refund policy?
You can cancel at any time.  Subscriptions automatically continue unless customer service is notified.  You will be refunded for the unused portion of your subscription.

Does my login work across all the newspaper’s digital products?
Yes, once you register your account with us at statesman.com/manage and set up your username and password, you can use the same login to work across all our digital products. 

I’ve forgotten my login and/or password.
Visit statesman.com/manage and follow the link to reset your password.

What do I do if my household owns more than two digital devices?  Will we both be able to use the same login?
You may have up to 5 registered users at your household.   Each user should visit statesman.com/AddDigital to set up their username and password.  Each user will be able to access any digital products included in your subscription.

How do I change the email address that is associated with my subscription?
Visit statesman.com/manage or call customer service at 1-800-445-9898.

How do I change my current subscription?
Visit statesman.com/manage or call customer service at 1-800-445-9898.

When I go on vacation, can I put my subscription on hold?
Yes, visit statesman.com/manage or call customer service at 1-800-445-9898. We will suspend delivery of your print edition. However, your digital subscription will remain active for as long as 30 days while you are on vacation.  Remember that as a subscriber you can access our newspaper on your digital devices when you are out of town.

What if I have questions about my subscription?
Please contact customer service at 1-800-445-9898 or email customercare@statesman.com.

My question was not answered here. How can I get more information?
Contact customer service at 1-800-445-9898 or email customercare@statesman.com.


Other FAQs

Not finding what you’re looking for? Try these pages:


Manage Your Subscription

If you need to make a payment online, schedule a vacation stop, update your address, report a paper delivery issue, and much more, then visit statesman.com/manage.

If you already subscribe to the paper, but have never registered for online access, you may also do this by visiting statesman.com/manage.

Contact Us

Need to speak to a live person to help you resolve your issue?

Call customer support: 1-800-445-9898

Business Hours:

  • Monday-Friday, 6:30 a.m. - 5 p.m.
  • Saturday, 7 a.m. - 11 a.m.
  • Sunday, 7 a.m. - noon
  • Holidays, 6:30 a.m. to 9 a.m.


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