Even as the backlog of Texas veterans’ disability claims grew to historic proportions — eventually resulting in the nation’s longest wait for wounded veterans — the former director of the Department of Veterans Affairs Waco regional office received more than $53,000 in performance bonuses between 2007 and 2011.
Massive backlogs of disability claims have plagued the VA benefits system nationwide in recent years, but they have been particularly acute at the Waco regional office, which covers a large swath of the state, including most of Central Texas. The average wait time for veterans who file a claim there is 440 days, about 150 days longer than the national average. The office’s average wait time has nearly quadrupled since 2007, when the office processed claims about 50 days quicker than the national average.
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