More than 4,000 Austin-area businesses and some churches have been getting inaccurate electric bills since last fall, according to Austin Energy.
Many of the problems are tied to the city-owned utility’s 18-month-old, $55 million billing system and difficulties processing a set of complex electric rates that took effect in October, according to a summary from Austin Energy. The utility has been making fixes, but, with each business having as many as eight months of inaccurate charges, there are thousands of bills that have yet to be reconciled, officials said last week.
The story you're reading is premium content from the Austin American-Statesman. Subscribers get total access to all our in-depth news, digital editions and exclusive premium content. You can now also buy a 24-hour digital pass or 7-day digital pass.
For Subscribers: Sign in here if you have already registered your account.Sign In
For Subscribers: Register your account for digital access.Access Digital
Read MyStatesman.com now — 24-hour digital pass99¢ for 24-hours
Read MyStatesman.com all week — 7-day digital pass$3.99 for 7-days
Subscribe to the Statesman for as little as 33¢ per dayView Offers