Home   /  News   /  Local Govt & Politics


Austin errs on utility bills, credits coming to thousands of customers

By Sarah Coppola - American-Statesman Staff

An estimated 70,000 out of 200,000 Austin utility customers were billed for higher or lower costs than they should have been in recent months.

The city erred on how it charges for wastewater, and roughly 35,000 customers underpaid and 35,000 overpaid, said Carlos Cordova, a spokesman for Austin Energy, which controls the city’s billing system for water, wastewater, electricity and trash pickup. City officials are still figuring out exactly who was affected.

Read the complete story...

The story you're reading is premium content from the Austin American-Statesman. Subscribers get total access to all our in-depth news, digital editions and exclusive premium content. You can now also buy a 24-hour digital pass or 7-day digital pass.

For Subscribers: Sign in here if you have already registered your account.

Sign In

For Subscribers: Register your account for digital access.

Access Digital

Read MyStatesman.com now — 24-hour digital pass

99¢ for 24-hours

Read MyStatesman.com all week — 7-day digital pass

$3.99 for 7-days

Subscribe to the Statesman for as little as 33¢ per day

View Offers

Popular on MyStatesman.com



Read Today's Paper Online

Read Today's Paper Online

Still like to read the newspaper in the familiar page-by-page format? Great news! Digital versions of today's paper are available on your computer or tablet. And it's included in your subscription.

Learn MoreRead

Manage Your Account

We're Listening

We hope you're enjoying MyStatesman.com, our premium website exclusively for subscribers. Please tell us what you like and what we can do to make it even better by completing a brief survey.

Take The Survey