Larry Weimer says when he tried to put a hold on his mail last December, dealing with the U.S. Postal Service turned into a four-month headache.
“I got the runaround,” says Weimer, 60, of Austin. Then he says he filed two written complaints about customer service, and the runaround got worse. His two written complaints, which postal service officials say were not recorded in a tracking system, went unanswered.
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What happened: Larry Weimer says U.S. Postal Service employees were unhelpful when he tried to put a temporary hold on his mail, and workers at the Bluebonnet Station post office didn’t respond to his written complaints about customer service.
Who’s responsible: — Leah Mangham, former customer service supervisor, and Bradley Colquett, manager, Bluebonnet Station post office on Braker Lane
What they’re saying: U.S. Postal Service officials say Weimer’s complaints were mishandled, and he got an apology.