Family says service dog kicked off flight, airlines investigating


American Airlines officials are investigating after a woman claimed a flight attendant kicked her family off a plane at Charlotte Douglas International Airport because her son's service dog was too big.

>> Read more trending stories

Amy Jo Weasel, of Illinois, said her family boarded their fourth and final flight in Charlotte on Thanksgiving Day, when they were harassed. 

Weasel said the flight attendant asked her to move from her assigned seat because of the dog. The attendant then asked her to put the service dog under the seat, but Weasel said that also wasn't good enough.

"She told me that it was too late; that she had already contacted management and that management would come speak to me," Weasel said. 

Weasel said she contacted American Airlines prior to their travel, and provided a physician's note and official documentation for her son's service dog.

"I explained to them that the dog was large, wanting to make sure they could accommodate him," she said.

Chug, a golden doodle, weighs 110 pounds.

Weasel said her son was diagnosed with severe epilepsy and Chug is trained in seizure work.

She said American Airlines assigned her family in bulkhead seating, which offers additional space, and that they'd made it through three previous flights on the same itinerary without an issue.

"We talked to the gate attendant, the dog was with us the entire time,” she said. “We had no issues whatsoever until we got onto the airplane [in Charlotte.]"

A spokesperson with American Airlines offered the following statement regarding the incident:

"We are aware of this issue and apologize to the passenger. Our customer relations team is reaching out to them directly. We are looking into the issue with PSA Airlines, the regional carrier who operated that flight."

"For someone to just to be able to kick you off and deny you access is completely ridiculous," Weasel said.


Reader Comments ...


Next Up in Nation & World

Family finds crawling worms in Cosco chicken at dinner table
Family finds crawling worms in Cosco chicken at dinner table

A Canadian family made a nauseating discovery while eating a chicken dinner last Thursday. The Mo family of Point Cook, Victoria were stunned to discover worms crawling in their cooked chicken. Leon Mo said he bought the $6 chicken breast from Costco while shopping with his wife. Mo told the Herald Sun that his daughter refused to eat the food...
After 56 years apart, they rediscovered a love they thought was lost forever
After 56 years apart, they rediscovered a love they thought was lost forever

CHARLOTTE, N.C. — On top of living 400 miles apart, William Bell and Omega Brown had one fundamental difference that should have been enough to keep them from meeting and falling in love: William, who lost his wife in 1995, always believed he was destined to remarry. Omega, on the other hand, had long ago given up on ever being in a relationship...
Man kills 416-pound wild boar in front yard of suburban Houston home
Man kills 416-pound wild boar in front yard of suburban Houston home

Wild boars are considered a pest in Texas, where the animals can cause significant property damage. So when Joe Clowers spotted a massive boar in the backyard of his suburban Houston home last weekend, he did what plenty of Texans do, he shot and killed it, the Houston Chronicle reported. Clowers sent a photo of the 416-pound beast to the Gregg County...
Teacher duct tapes 5th graders mouths shut to keep them quiet
Teacher duct tapes 5th graders mouths shut to keep them quiet

A substitute teacher at an elementary school in Killeen, Texas, has lost her job after allegedly duct-taping fifth-graders mouths shut to keep them quiet, according to news outlets. The incident, which lasted for several minutes, involved 10 students at Maxdale Elementary School, ABC News reported. Three additional students also placed...
Pastor runs past firefighters to be with woman who fell down 50 foot cliff
Pastor runs past firefighters to be with woman who fell down 50 foot cliff

An older woman is recovering after falling about 50 feet off a cliff in rural Claremore, firefighters said. A family friend said the woman, who is in her 70s, was dumping out some leaves when she slipped and fell behind her home. Multiple agencies spent about 90 minutes rescuing her while a medical helicopter waited nearby. Firefighters said the woman...
More Stories