You have reached your limit of free articles this month.

Enjoy unlimited access to

Starting at just 99¢ for 8 weeks.


  • ePAPER

You have read of premium articles.

Get unlimited access to all of our breaking news, in-depth coverage and bonus content- exclusively for subscribers. Starting at just 99¢ for 8 weeks


Welcome to

This subscriber-only site gives you exclusive access to breaking news, in-depth coverage, exclusive interactives and bonus content.

You can read free articles of your choice a month that are only available on

At LegalZoom, employees praise supportive environment

At LegalZoom’s operations center in Northwest Austin, employees say they get the chance to help customers in their personal and business lives while they have the chance to build a career in a rapidly expanding company.

The Glendale, Calif., legal services company has expanded to more than 500 workers involved in sales, order fulfillment, technical support and customer assistance since it started here in 2010 with an incentive grant from the Texas Enterprise Fund. The grant was based on the company’s pledge to create up to 600 jobs and make $11.7 million in capital investment in the Austin operations center.

The company is one the “Notable Newcomers” in the American-Statesman’s 2016 Top Workplaces project.

LegalZoom has become a recognized leader in its space with 3.6 million customers as of 2015. It offers low-cost legal documents to customers in the United States and the United Kingdom through its busy website. The documents it provides can include papers for new businesses to those that affect personal lives, including wills, living trusts, divorce agreements and medical powers of attorney. Its business-critical documents cover such things as business formation, patent applications, trademark registration and real estate leases.

The company says that as part of its growth, it focuses on “providing low-cost, subscription-based personal and business legal plans.”

Azuka Isichei, who has worked in the company’s customer service team for a year, said he sees the opportunity for advancing his own career as he works with customers in understanding the processes and documents required for their own business challenges.

It’s rewarding helping customers, he says, and it is also great to work with managers on his personal career path.

“I like working in an environment where everyone wants to see you grow,” he said. “Everyone is supportive. They want you to be where you want to be.

“There is always room for that growth to take place. Everyone sees themselves as part of one family and they are willing to give you the right information to succeed.”

Michael Torres works with the document production team that creates legal documents that are precisely crafted to customers’ requests.

“My job is to make sure that everyone is being take care of,” he said. “Part of it is quality control — making sure (documents) are fulfilling customers’ requests.” He works with the personal services side of the business on documents related to estate planning, legal name changes, divorce documents and medical powers of attorney.

Torres said he saw the need for such services a few years ago when a family member underwent hospitalization for a serious illness without a living will. That’s something LegalZoom can help with.

“If someone is going into surgery and needs a living will we can make sure that we give expedited service to them. I like to feel I can have an impact on customers,” he said.

Torres has taken a leadership training course offered by the company and he sees a longer-term career for himself with the company.

While LegalZoom workers say they appreciate the importance of the service they provide customers, they also believe the company is helping customers by treating employees well.

Bianca Sanchez, a sales specialist who has been with the company for four years, calls LegalZoom “a really fun environment.”

Employees work hard, but they also get the chance to play at the company gym and basketball court.

“I have never worked at a place where they had these kinds of amenities for employees,” she said.

Reader Comments ...

Next Up in Business

Elon Musk launches effort to interface human brain and computers
Elon Musk launches effort to interface human brain and computers

  Entrepreneur Elon Musk is the man behind the car company Tesla, the inventor of PayPal and the genius behind Space X, Hyperloop and even more. Now the billionaire inventor has launched a company called Neuralink to figure out how to connect the brain and computers, the Wall Street Journal reported. The idea is to create tiny devices, like electrodes...
Business Digest: Seton gets workforce development grant

JOB TRAINING Seton gets workforce development grant The Seton Healthcare Family on Tuesday announced it will receive a $730,000 grant from JP Morgan Chase to fund new workforce development efforts. The grant, earmarked primarily for initiatives at the Dell Seton Medical Center at the University of Texas, will help train workers for “high demand...
Austin public stations ‘very concerned’ about proposed funding cuts
Austin public stations ‘very concerned’ about proposed funding cuts

A budget proposal from President Donald Trump to “zero out” federal funding for the Corporation for Public Broadcasting could result in budget cuts for Central Texas public radio and TV stations. The combined hit for Austin’s PBS affiliate KLRU-TV, NPR affiliate KUT-FM and sister station KUTX-FM, and classical music station KMFA-FM...
Coupon scam: ALDI warns customers of fake offers on Facebook
Coupon scam: ALDI warns customers of fake offers on Facebook

Fake coupons for low-cost grocery store ALDI have been making the rounds again on Facebook and could give computers viruses. WSYR reported that Facebook user Melissa Sheriff noticed a post that claimed to offer a $100 off coupon at ALDI stores, and it seemed too good to be true. "Next thing I know everyone is sharing it," Sheriff said...
Texas service-sector activity accelerates, but concerns persist
Texas service-sector activity accelerates, but concerns persist

A jump in retail sales helped boost the pace of Texas service-sector growth in March, but political uncertainties and sluggish demand in some parts of the state left managers with less optimistic business outlooks, according to a monthly report from the Federal Reserve Bank of Dallas. The state revenue index, a key measure of activity among private...
More Stories